Global client services
Clear answers. Whenever you need them.
Our support team is available around the clock to help with accounts, platforms, and the details that keep your trading experience moving.
Client assistance
24/7 service model
01 · Support coverage24/7
02 · Average first response< 30m
03 · Issue escalationPriority
Channel 01
Email support
Verified IBH contact details will be published here.
Channel 02
Office enquiries
Verified office details will be published here.
Channel 03
Social & live chat
Connect through social channels or review live support availability.
Service 01
24/7
Support coverage
Around-the-clock assistance across every major time zone.
Service 02
< 30m
Average first response
Fast initial replies through monitored support channels.
Service 03
Priority
Issue escalation
Critical account and platform issues are triaged first.
Support knowledge
Answers before you need to ask.
Quick guidance on response times, monitored channels, and urgent requests.
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